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We are leading Customer Management Outsourcing experts with 30 years experience

From outsourcing of customer interactions and processes to customer experience consulting and technologies, our services are entirely focused on one goal: helping our clients to maximise the customer value. We combine an international footprint with strong local expertise, with more than 50,000 passionate employees working in 30 languages.

We Think & Do

Knowing our client industries

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Hands-on action: we think & we do

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Tailor-fit offering

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Responsible brand

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Powerful global presence with on-the-ground value

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Where to meet us

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Awards & recognition

Leader in CMX in EMEA by Everest Group PEAK Matrix® Assessment 2022
Leader in CMX in EMEA by Everest Group PEAK Matrix® Assessment 2022
Best Place to Work Madagascar 2022
Best Place to Work Madagascar 2022
Top Innovation and Growth leaders in 2021 FROST RADAR™ report on CX Outsourcing Services
Top Innovation and Growth leaders in 2021 FROST RADAR™ report on CX Outsourcing Services
Leader in CX Operations Transformation NEAT 2022
Leader in CX Operations Transformation NEAT 2022
Best Place to Work Europe & Africa 2021
Best Place to Work Europe & Africa 2021
Gartner Magic Quadrant for Customer Service BPO 2021
Gartner Magic Quadrant for Customer Service BPO 2021
Leader in CMX in EMEA by Everest Group PEAK Matrix® Assessment 2021
Leader in CMX in EMEA by Everest Group PEAK Matrix® Assessment 2021
Responsibility Europe Label 2021
Responsibility Europe Label 2021
Most Effective Application of Technology at the ECCCSA
Most Effective Application of Technology at the ECCCSA
2nd place in the ‘Ambition’ category in Digital HR Awards.
2nd place in the ‘Ambition’ category in Digital HR Awards.
Best Place to Work Albania 2020 & 2021
Best Place to Work Albania 2020 & 2021
est Technology Innovation - Internal Solution (Outsourced) by Contact Center World 2021
est Technology Innovation - Internal Solution (Outsourced) by Contact Center World 2021
Best Home / Remote Agent Program (Outsourced) by Contact Center World 2021
Best Home / Remote Agent Program (Outsourced) by Contact Center World 2021
High Achiever NEAT Global Vendor Assessment for BFSI Industry 2021
High Achiever NEAT Global Vendor Assessment for BFSI Industry 2021
Major Contender in Global CMX by Everest Group PEAK Matrix® Assessment 2021
Major Contender in Global CMX by Everest Group PEAK Matrix® Assessment 2021
Engaged CSR Label AFNOR Certification France 2021
Engaged CSR Label AFNOR Certification France 2021
Best Place to Work Morocco 2018, 2019, 2020 & 2021
Best Place to Work Morocco 2018, 2019, 2020 & 2021
Leader in CMX in EMEA by Everest Group PEAK Matrix® Assessment 2020
Leader in CMX in EMEA by Everest Group PEAK Matrix® Assessment 2020
Leader in CX Services for Media & Telecommunication Industry 2020 Leader for Cognitive Customer Experience Services 2020
Leader in CX Services for Media & Telecommunication Industry 2020 Leader for Cognitive Customer Experience Services 2020
Best Place to Work Africa 2019 & 2020
Best Place to Work Africa 2019 & 2020
Leader for CX for Utilities & Energy by NelsonHall 2019
Leader for CX for Utilities & Energy by NelsonHall 2019
Leader for CX Services for Retail sector and Consumer Packaged Goods 2019
Leader for CX Services for Retail sector and Consumer Packaged Goods 2019
Leader in Digital Customer Experience Services 2018
Leader in Digital Customer Experience Services 2018
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