Customer service and value creation

Any brand that wants to differentiate itself and create value through customer service needs to understand 2 key issues: how to integrate digital into the services you offer customers, and how to use Voice of the Customer to improve customer service.

So, how do you do it? 

Our Head of Bid Management Jean-Christophe HAAS has unique insights into both issues, thanks to his immersion in current customer management expectations and requirements. 

Watch our short video to get his expert insights on what you need to do.

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