What is your ‘recipe’ for delivering good customer experiences?
Trust is one of the essential ingredients for a good experience with our clients; it is important that they see us as a strategic ally for the fulfillment of their objectives.
How do you deal with any points of tension in the customer experience?
We provide our clients with tools and root cause analysis, separating out controllable causes and business causes in order to improve results.
When managing stress points, clarity and agility to react in a timely manner are very important, accompanied by actions that lead to sustainable improvement.
What do you enjoy about managing relationships with clients?
I really enjoy being able to negotiate, create solutions for clients and maintain a relationship with strategic partners.