Utilities and energy companies are facing multiple challenges, now and in the future, including sustained growth in demand, proliferation of players, rates deregulation, changing regulations, government policy shifts, connected homes and buildings, energy efficiency, new user services and privacy concerns.
To confront these challenges, it is important to leverage customer relations and personalization. With the move to everything digital, consumers now use the web to choose or change provider, track their consumption, check bills and manage their equipment. They also increasingly interact with their providers through online customer portals and chat.
We have been supporting the sector’s leading companies worldwide for many years. We help transform their front and back offices to improve the customer experience and optimize operational costs.
If you face the same challenges, we offer a comprehensive range of bespoke services for your sector, including:
- Conducting initiatives to win customers
- Outsourcing your multichannel customer services
- Optimizing and outsourcing the end-to-end customer journey
- Evaluating and managing customer satisfaction