Comdata, the leading innovative global service provider in Customer Management BPO, has announced the launch of a new flexible, multilingual Bureau service for fast-growing companies to support their changing needs.
Delivered on a cost-per-contact basis for businesses of all sizes and requirements, the new Bureau service will offer companies 24/7 voice and digital customer service support 365 days a year. The offering will be delivered from Comdata’s multilingual hub in London, covering a range of languages including English, French, Italian, Spanish, and German.
The Bureau service is a shared resource that helps businesses outsource their customer service function – whether they receive a handful or 100 enquiries in a typical day, temporarily require extra capacity, want to test new campaigns, or launch products and services in new markets where volumes may initially be unpredictable.
Customer service advisors in the Bureau are specifically trained to work on multiple brands and campaigns at any one time, providing high-quality, cost-effective customer support for companies across a variety of communications channels.
Marc Labarre, CEO at Comdata UK, said: “The Bureau offering is specifically designed to minimise risk and offer as much flexibility as possible. Based in London, we have access to one of the largest pools of multilingual talent in the world and will be able to support our clients 24/7, 365 days per year across multiple communications channels. Whether your business has a low volume of customer enquiries or want to test campaign ideas, our new service will provide flexible costing structures to match your budget.
“Businesses of all types and sizes can benefit from outsourcing customer care – our new Bureau offering will open up that opportunity to more companies. It will provide access to a high quality service that can help them cut costs, save time, and focus attention on what matters most – growing their businesses as the economy returns to some sort of normality.”
Comdata UK currently employs more than 700 people at its sites in the capital and Ringwood, Hampshire. The company provides customer service support to a broad range of organisations through its Bureau – ranging from Churchill Retirement Living to the Royal Horticultural society.
The company also provides services to a wide variety of industries including: automotive manufacturing and services; health and pharmaceuticals; financial services; e-commerce, retail, and consumer goods; communications, media, and entertainment; utilities; travel, passenger mobility, and leisure services; as well as the public sector.
Comdata is a leading innovative global service provider in Customer Management BPO with 30 years of experience. The company combines an international footprint with strong local expertise, with more than 50,000 passionate employees working in 30 languages across four continents and 21 countries.
Focusing on the needs and opportunities of each industry, Comdata offers a full range of end-to-end customer management solutions (acquisition, retention, customer service, technical support, and credit collection). These are built on a portfolio of world-class services covering customer experience and process reengineering consulting, digital and cutting-edge technologies, customer operations (front & back office). Headquartered in Milan, Comdata delivers excellence in Customer Management for more than 670 brands, including some of the biggest names in telecom, energy, banking, automotive & mobility, retail, and e-commerce.
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