The recognition, obtained for the second consecutive year, reflects Comdata’s positioning and the quality standard of its offerings
Milan, 4th of November 2021 – Comdata, one of the major global providers of Customer Management Services, has been recognized for the second year in a row as a Leader for the EMEA region by Everest Group in its Services PEAK Matrix® Assessment 2021.
Everest Group – a global research firm and research firm focused on strategic IT, business services, engineering services, and sourcing – assessed 25 international CX players in detail through the PEAK Matrix®, ranking them in three categories: Leaders, Major Contenders and Aspirants.
Starting with an objective analysis of the data, PEAK Matrix® provides a comprehensive picture of the market positioning of each player, taking into consideration their vision and strategy, market reach, breadth of services, delivery capabilities and innovation.
The Leader qualification awarded to Comdata for the Customer Experience Management (CMX) segment is the result of the Company’s achievements following the evolution of its offering in speech analytics, conversational AI and omnichannel platforms, thanks to the development of internal skills and the building of value-added partnerships with third-party providers.
“We are very pleased to have achieved for the second year in a row this important result, thanks to the commitment of our staff who work every day to provide the best possible support to our clients,” Maxime Didier, CEO of Comdata said, “We have a native team in each market and our multiservice and multicultural experience allows us to be very close to each of the organizations we work for and to their activities, reaching to anticipate their needs and provide high-level digital solutions.”
Check out the full report on Everest Group.
About Comdata
Comdata is a leading innovative global service provider in Customer Management BPO with 30 years of experience. The company combines an international footprint with strong local expertise, with more than 50,000 passionate employees working in 30 languages across 4 continents and 21 countries.
Focusing on the needs and opportunities of each industry, Comdata offers a full range of end-to-end customer management solutions (acquisition, retention, customer service, technical support, and credit collection). These are built on a portfolio of world-class services covering customer experience and process reengineering consulting, digital and cutting-edge technologies, customer operations (front & back office). Headquartered in Milan, Comdata delivers excellence in Customer Management for more than 670 brands, including some of the biggest names in telecom, energy, banking, automotive & mobility, retail, and e-commerce.
Contacts
Comdata Group
Rina Porta Salvago
Group Communications Manager
Mob. +39 342 7601800
Email. rina.portasalvago@comdatagroup.com
FTI Consulting
Guillaume Granier
Mob. +33 7 84 24 32 30
Email. guillaume.granier@fticonsulting.com
