Formerly head of Customer Quality at Nissan Europe, he will further strengthen Comdata’s global leadership in the automotive sector
Milan, September 14th, 2021 – Comdata Group, a leading global service provider in Customer Management, announced the appointment of Guillaume Langle as the new Global Automotive & Mobility Practice Leader.
Langle has served in several senior executive roles, including Head of European CQ and lately Aftersales Marketing and CX at Nissan Automotive Europe. At Comdata, he will bring 30 years of automotive experience, further enriching the Group’s proven track record in the automotive and mobility industry. He will be responsible for delivering growth in the sector, by advancing Comdata’s end-to-end solutions as well as the marketing and sales action plan. Additionally, Langle will manage and coordinate the Group’s cross-border program for the automotive industry and support local and Global Clients teams to handle tenders in his sector. Langle’s appointment is yet another testament to the characteristics that have brought Comdata to a leadership position in most of the sectors in which it operates, including automotive: in-depth industry knowledge and understanding of its customers’ needs.
Guillaume Langle said: “I am proud and thrilled to join Comdata Group, one of the leading global BPO players, servicing customers around the world. The automotive/mobility sector is experiencing major transformations such as electrification, car connectivity and new mobility models, to name a few. In addition, customers’ expectations on digital interactions and personalized services are rapidly impacting sales and aftersales processes. I bring my 30 years of experience in this sector to lead Comdata’s Group Automotive & Mobility practice, and I look forward to working with Comdata’s ambitious and talented teams around the globe to support their clients during these exciting times for this sector.”
The outstanding track record put together by Guillaume Langle will allow Comdata to take a step forward in the implementation of its core strategy, based on a thorough understanding of industry challenges and the specific requirements of its clients, in order to deliver cutting-edge excellence in customer management.
Ronen Melnik, Head of Strategy & Corporate Development, said: “We are very pleased to welcome Guillaume Langle as our new Global Automotive & Mobility Practice Leader. His extensive expertise will be an invaluable asset for Comdata, helping us to continue delivering excellence in Customer Interaction and Process Management. We gain insights from millions of customer interactions around the globe, and can further help our clients through our industry-centered approach”.
About Comdata
Comdata is a leading innovative global service provider in Customer Management BPO with 30 years of experience. The company combines an international footprint with strong local expertise, with more than 50,000 passionate employees working in 30 languages across 4 continents and 21 countries.
Focusing on the needs and opportunities of each industry, Comdata offers a full range of end-to-end customer management solutions (acquisition, retention, customer service, technical support, and credit collection). These are built on a portfolio of world-class services covering customer experience and process reengineering consulting, digital and cutting-edge technologies, customer operations (front & back office). Headquartered in Milan, Comdata delivers excellence in Customer Management for more than 670 brands, including some of the biggest names in telecom, energy, banking, automotive & mobility, retail, and e-commerce.
Contacts
Comdata Group
Rina Porta Salvago
Group Communications Manager
rina.portasalvago@comdatagroup.com
Mob. +39 342 7601800
FTI Consulting
Guillaume Granier
Guillaume.granier@fticonsulting.com
Mob : +33 7 84 24 32 30
