Formerly head of Customer Quality at Nissan Europe, he will further strengthen Comdata’s global leadership in the automotive sector
Milan, September 14th, 2021 – Comdata Group, a leading global service provider in Customer Management, announced the appointment of Guillaume Langle as the new Global Automotive & Mobility Practice Leader.
Langle has served in several senior executive roles, including Head of European CQ and lately Aftersales Marketing and CX at Nissan Automotive Europe. At Comdata, he will bring 30 years of automotive experience, further enriching the Group’s proven track record in the automotive and mobility industry. He will be responsible for delivering growth in the sector, by advancing Comdata’s end-to-end solutions as well as the marketing and sales action plan. Additionally, Langle will manage and coordinate the Group’s cross-border program for the automotive industry and support local and Global Clients teams to handle tenders in his sector. Langle’s appointment is yet another testament to the characteristics that have brought Comdata to a leadership position in most of the sectors in which it operates, including automotive: in-depth industry knowledge and understanding of its customers’ needs.
Guillaume Langle said: “I am proud and thrilled to join Comdata Group, one of the leading global BPO players, servicing customers around the world. The automotive/mobility sector is experiencing major transformations such as electrification, car connectivity and new mobility models, to name a few. In addition, customers’ expectations on digital interactions and personalized services are rapidly impacting sales and aftersales processes. I bring my 30 years of experience in this sector to lead Comdata’s Group Automotive & Mobility practice, and I look forward to working with Comdata’s ambitious and talented teams around the globe to support their clients during these exciting times for this sector.”
The outstanding track record put together by Guillaume Langle will allow Comdata to take a step forward in the implementation of its core strategy, based on a thorough understanding of industry challenges and the specific requirements of its clients, in order to deliver cutting-edge excellence in customer management.
Ronen Melnik, Head of Strategy & Corporate Development, said: “We are very pleased to welcome Guillaume Langle as our new Global Automotive & Mobility Practice Leader. His extensive expertise will be an invaluable asset for Comdata, helping us to continue delivering excellence in Customer Interaction and Process Management. We gain insights from millions of customer interactions around the globe, and can further help our clients through our industry-centered approach”.
A proposito di Comdata
Comdata è un leader globale e innovativo nella fornitura di servizi di Customer Management BPO con 30 anni di esperienza. L’azienda combina una presenza internazionale con una forte competenza locale, con più di 50.000 dipendenti che lavorano con passione in 30 lingue in 4 continenti e 21 paesi.
Concentrandosi sulle esigenze e le opportunità di ogni settore, Comdata offre una gamma completa di soluzioni di gestione dei clienti end-to-end (acquisizione, mantenimento, servizio clienti, supporto tecnico e recupero crediti). Queste soluzioni sono costruite su un portafoglio di servizi di alto livello che coprono la customer experience e la consulenza per la reingegnerizzazione dei processi, le tecnologie digitali e all’avanguardia, e l’operatività dei clienti (front & back office). Con sede a Milano, Comdata offre l’eccellenza nel Customer Management per più di 670 marchi, tra cui alcuni dei più grandi nomi nei settori delle telecomunicazioni, dell’energia, delle banche, della mobilità, del retail e dell’e-commerce.
Contatti
Comdata Group
Rina Porta Salvago
Group Communications Manager
rina.portasalvago@comdatagroup.com
Mob. +39 342 7601800
Community
Ph. +39 02 89404231
Guillaume.granier@fticonsulting.com
Mob : +33 7 84 24 32 30
