In customer management, KPIs are essential and valuable but only if you use the right ones. Unfortunately, many brands are not tracking one of the most critical KPIs in customer experience: first contact resolution or FCR.

Read our new e-book, hot off the press, to find out why FCR matters so much, why and how you should track it, and how Comdata can help you do it better.

From analyzing enquiry resolution patterns to smart use of technology, including remote visualization, we’ve got all the answers for you.