‘Customer needs and demands are shifting, and most insurers are ill-prepared to improve customer experiences.’ said the Gartner® report on Top 3 Customer Experience Trends for Digital Insurance 2022.
So, what can insurers do about it? Get expert practical support and insights to deal with 3 top digital CX trends predicted in the report:
- dynamic customer engagement to build loyalty and growth
- building speed for digital customer satisfaction.
Contact us for more information.
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Source: Top 3 Customer Experience Trends for Digital Insurance 2022, Kimberley Harris-Ferrante, 29th June 2021.