The inside view: the future of aftersales service

Frontrunner brands in after-sales service are looking to create value through technology, immediacy and proactivity – such as using predictive maintenance and repairs to build customer loyalty and extend the life of products. 

And through a powerful mix of internal data, external expertise and  “augmented customers”’, they’re resolving technical and maintenance super-quickly, super-efficiently and at the best cost.
Does that all sound good to you? Hear more from the experts who are already delivering the future: Vincent Gufflet of FNAC Darty and Frédéric Donati of Comdata France. 


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