We’re excited to present our new video showing how we worked with Samsung during the pandemic to make the transition from in-person customer experience and customer care to digital. It’s a real success story and a great case study to learn from.
The switch from physical to digital is more important than ever right now, and companies have to adapt in order to continue serving their customers and offering great consumer experience, wherever they are.
At Comdata, we have designed powerful remote support tools to make this possible. We’ve also trained our agents to support our clients during the transition. By combining human and intelligent tools with your existing channels, we help you significantly enhance your customer experience – just as Samsung did.
Thank you Samsung and Comdata España & Latam for sharing this inspiring experience.