Top 3 Customer Experience trends for Digital Insurance 2022

‘Customer needs and demands are shifting, and most insurers are ill-prepared to improve customer experiences.’ said the Gartner® report on Top 3 Customer Experience Trends for Digital Insurance 2022.

So, what can insurers do about it? Get expert practical support and insights to deal with 3 top digital CX trends predicted in the report:

  • omnichannel
  • dynamic customer engagement to build loyalty and growth
  • building speed for digital customer satisfaction.

 

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Gartner disclaimer
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.
Source: Top 3 Customer Experience Trends for Digital Insurance 2022, Kimberley Harris-Ferrante, 29th June 2021.

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