Retail & Recovery: FNAC Darty insights Comdata Smart Hub, our global work at home delivery model Key takeaways of the industry on smart-working Delivering an internationally-consistent CX focused on the customer's local culture How smart algorithm can crack the recontact issue Engie Nissan Comdata 2019 - We are Makers Customer Interaction & Process Management Mediolanum Bank Eni Gas & Luce Share : Retail & Recovery: FNAC Darty insights Christophe Famechon, Head of Customer Service at Fnac Darty and Frederic Donati, CCO at Comdata Group discussed the recovery and New Normal for retail. Comdata Smart Hub, our global work at home delivery model Discover Comdata Smart Hub, our new advanced work at home delivery model, inspired by post-Covid lessons that will guide brand-consumer interactions in the new normal. Key takeaways of the industry on smart-working Steve West, CCO at Comdata UK and Patrice Mazoyer, Group Chief Transformation Officer at Comdata Group highlight the key takeaways from the round table about "smart working" that Comdata UK organised with decision-makers from major companies. Delivering an internationally-consistent CX focused on the customer's local culture Global companies need to adapt customer experience to different cultures through the right combination of people, innovation and process. 🎥 Go behind the scenes of a high-quality multi-geographic CX. How smart algorithm can crack the recontact issue In customer care, the level of recontact is a key indicator of customer satisfaction. Comdata has developed a smart algorithm to reduce recontact rate. The results: increase of the customer satisfaction and significative cost reduction. Engie Improving back-office efficiency through outsourcing. Interview with Fabrizio Moioli, Head of Credit Management and Customer Services and COO, Engie Italia. Nissan Multilingual hub outsourcing to grab complex business opportunities. Interview with Guillaume Langle, Director of Customer Satisfaction and Training, Nissan Automotive Europe. Comdata 2019 - We are Makers Corporate video of Comdata Group Customer Interaction & Process Management Mediolanum Bank Digitalization of the bank's back-office paperwork management.Interview with Pierluigi Vergani, Head of Banking Operations & ICTV Eni Gas & Luce Automation and monitoring in the redesign of the Eni Gas and Light customer acquisition process. Interview with Vincenzo Vigano, Head of CRM and Billing Retaiil, Eni Gas e Luce.