Delivering an internationally-consistent CX focused on the customer's local culture How smart algorithm can crack the recontact issue Comdata Morocco wins the 2019 Best place to Work Label Engie Nissan Comdata 2019 - We are Makers Customer Interaction & Process Management Mediolanum Bank Eni Gas & Luce Share : Delivering an internationally-consistent CX focused on the customer's local culture Global companies need to adapt customer experience to different cultures through the right combination of people, innovation and process. 🎥 Go behind the scenes of a high-quality multi-geographic CX. How smart algorithm can crack the recontact issue In customer care, the level of recontact is a key indicator of customer satisfaction. Comdata has developed a smart algorithm to reduce recontact rate. The results: increase of the customer satisfaction and significative cost reduction. Comdata Morocco wins the 2019 Best place to Work Label For the second year in a row, Comdata Morocco wins the Best Place to Work label. Prize awarded for an innovative and humane policy. Engie Improving back-office efficiency through outsourcing. Interview with Fabrizio Moioli, Head of Credit Management and Customer Services and COO, Engie Italia. Nissan Multilingual hub outsourcing to grab complex business opportunities. Interview with Guillaume Langle, Director of Customer Satisfaction and Training, Nissan Automotive Europe. Comdata 2019 - We are Makers Corporate video of Comdata Group Customer Interaction & Process Management Mediolanum Bank Digitalization of the bank's back-office paperwork management.Interview with Pierluigi Vergani, Head of Banking Operations & ICTV Eni Gas & Luce Automation and monitoring in the redesign of the Eni Gas and Light customer acquisition process. Interview with Vincenzo Vigano, Head of CRM and Billing Retaiil, Eni Gas e Luce.