Improving back-office efficiency through outsourcing. Interview with Fabrizio Moioli, Head of Credit Management and Customer Services and COO, Engie Italia.
Multilingual hub outsourcing to grab complex business opportunities. Interview with Guillaume Langle, Director of Customer Satisfaction and Training, Nissan Automotive Europe.
Comdata 2019 - We are Makers
Corporate video of Comdata Group
Customer Interaction & Process Management
Digitalization of the bank's back-office paperwork management.Interview with Pierluigi Vergani, Head of Banking Operations & ICTV
Eni Gas & Luce
Automation and monitoring in the redesign of the Eni Gas and Light customer acquisition process. Interview with Vincenzo Vigano, Head of CRM and Billing Retaiil, Eni Gas e Luce.