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#The ComdataBackstage Morocco

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As the world shuts down and its streets become deserted, the lifeblood of its economy continues to flow – not only in the office buildings but also inside the private homes of determined individuals and through the capillaries of the world wide web. With healthcare workers saving lives on the front line, the battle against coronavirus is also being conducted by second-line people, so that when, as it must, this pandemic passes, life, and the means by which it is lived, can resume.

“ Working on site or at home, everybody wanted to make it happen”

Keeping the company in operation demanded an enormous physical, technical and logistical effort in order to transfer tens of thousands of IT devices, items of equipment and software applications from Comdata offices to the homes of its personnel. Then make it all work. Operation Manager in Morocco, Ali faced an urgent dilemma - one member of the team working from home was having major problems. 

“One of my advisors couldn’t manage to download the key application, try as he might,” recalls Ali. “Let’s say he’s sometimes not comfortable when it comes to technology. I was asking ‘What’s happening, has he managed it yet?’ but nothing was happening. We were committed to having the whole team operating smoothly by the following morning – our clients were counting on us!”

The day was saved thanks to the quick action of one of Ali’s team leaders, who delivered the application on his motorbike directly to the agent’s home many miles away. 

“I was really touched. That was how it was. Everybody wanted to make it happen, everybody wanted to make a positive contribution in this situation. Nothing was too much trouble.”

Those continuing to work in the office are obliged to follow all the strict protocols imposed by the authorities. The entrance to the building now resembles airport security with social distancing enforced by carefully-positioned lines and warning signs. Temperatures are taken and staff members are given masks. On the operations floor, people work at desks at the statutory distance.

“We have one position empty and the other one occupied. All the safety measures are taken but we do everything to try to make life fun, we have a little music on the floor, sometimes we have reggae, sometimes jazz, and sometimes, when the backlog permits, we even have some dancing. People like being in the office!” 

So much so that one advisor who found herself stranded on vacation in Turkey immediately called to offer to make her way across contagion-hit Europe in order to return to base. 

“She called my operations manager and said: ‘I'm stuck here in Turkey. I don't know what I'm going to do, when I can get back. Will I lose my job?’ He replied ‘No, the only thing you need to worry about is staying safe. Your job is waiting for you when you get back. Don't panic about that, the only thing I'm asking you to do is stay safe and take care of yourself.”

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