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Everest Group - CXM graph

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Today, Comdata has been recognized as Leader in the Everest Group Customer Experience Management (CXM) in EMEA with PEAK Matrix® Assessment 2020.

Everest Group – a global consulting and research firm focused on strategic IT, business services, engineering services, and sourcing – classified more than 20 international players in the CX industry on the PEAK Matrix® into three categories: Leaders, Major Contenders and Aspirants.

The PEAK Matrix® is a framework that provides an objective, data-driven and comparative assessment of CXM service providers based on market success and delivery capability. Thanks to the matrix, Everest Group highlights providers’ key strengths and areas of improvement. 

Comdata emerged among one of the six companies standing out as leader for its client portfolio mix and the value provided to its clients, considering the market success parameter. The company has also been recognized for its vision and strategic ability to match clients’ needs while continuously investing in innovation.

“One of the main strengths of Comdata is the ability to anticipate clients’ needs and to provide them with innovative solutions which are the result of constant investments both in human capital and in digitalization. This is possible due to Comdata’s clear and strategic vision of the future trends of the industry” comments Alessandro Zunino, Comdata Group CEO.

“Comdata has emerged as a Leader in the EMEA CXM market, driven by an expanding clientele across the region’s different countries and supported by a robust delivery capability network across onshore and nearshore locations,” said Sharang Sharma, Practice Director, Everest Group. “Its investments in digital CX technologies, along with openness to drive co-innovation through outcome-based pricing models, position it well to drive CX transformation for its clients.”

Find the full report on Everest Group here.

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