Comdata has been recognized by NelsonHall in the Overall Focus for the CX Services in Energy & Utilities NEAT. The Group has been named a Leader on the Cost Optimisation Focus and Innovator on the CX Improvement Capability Focus.
The NEAT (Nelson Hall Vendor Evaluation and Assessment) is an in-depth screening evaluation that assesses vendors against their ability to deliver immediate benefits to buy-side organizations and their ability to meet clients’ future requirements. The NEAT is released by NelsonHall, which is the leading business process services and IT services research and analysis firm.
Comdata Group’s extensive commitment to the optimization of customer complaints process, and its ability to improve the customer experience services for Energy & Utilities companies have been highlighted by NEAT’s model.