Comdata Group, has been recognized as “Leader” in the global ranking of Customer Experience services for Retail sector and Consumer Packaged Goods (CPG) by NelsonHall’s NEAT vendor evaluation report.
The NEAT (NelsonHall Vendor Evaluation and Assessment) is one of the most important models of assessment to estimate the suppliers’ ability to offer immediate benefits and intercept the future clients’ needs. Every year, the NEAT is released by NelsonHall, which is the leading business process and IT services research and analysis firm.
The NEAT has highlighted how Comdata stands out for the capacity to fully satisfy the clients needs in an industry facing a continuous evolution and stressed the significant experience that the Group has developed in the retail and CPG sectors.
Alessandro Zunino, CEO of Comdata Group, declared: “We are pleased with this recognition in retail and CPG, an industry that has been deeply conditioned by the disruptive advent of digital technology.”
Ivan Kotzev, NelsonHall Lead CX Analyst said: “In a retail and CPG environment that continues to evolve rapidly, Comdata adjusts successfully with strong domain CX capabilities such as content and community management and Voice of the Customer and feedback analytics …”
Along with Comdata, the players monitored by this NEAT analysis are: Alorica, Capita, CSS Corp, HGS, Sitel, StarTek, Sutherland, SYKES, Tech Mahindra, Teleperformance, Transcom, VXI Global Solutions, Webhelp, and Wipro.