The italian newspaper Corriere della Sera shows how important customer experience is, and how externalization can turn into an accelerators for innovative technologies.
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The Group has been recognized for “the ability to deliver immediate business and cost benefits to clients, and to meet future requirements”
The new digital scenario requires insurance companies to face a transformation process that not only affects business and corporate culture but also generates a new customer experience model.
The Group has been named a Leader on the Cost Optimisation Focus and Innovator on the CX Improvement Capability Focus.
Regardless of their sector of activity, without exception, companies must reinvent their business to adapt to the digital age.
Comdata Group strategies and prospects in the face of an evolving market driven by digital technology.
There are different solutions that can help call centers to perform better: one of the most powerful is Speech Analytics.
Vincent Placer, Comdata expert in Retail and e-commerce sector, shares his insights on the continued customer evolution and the need for a seamless experience
In big organizations like Engie, improving and adding automation into the Back Office can, indeed, improve effectiveness and efficiency.
In the digital era The customer is more than ever the central element of any commercial strategy.
Ronen Melnik, Head of Comdata Digital, shares his insights on the state of digital transformation and how businesses can more effectively take the digital leap through embracing business process outsourcing (BPO)
Following the acquisition of the Help and Service Desk division from SMS, Comdata has recently launched in Spain & Latam a new business area which aims to provide a full range of Technical Assistance Services with a distinctive B2B approach.
“We’re now selling an approach and not just a service.” Interview with Massimo Canturi, CEO of Comdata Group
“Our aim is to find and provide the best blend of people, technologies and processes". Interview with Nicola Benedetto, Head of the "Customer Process Re-engineering" Center of Expertise at Comdata Group
For three years now, Comdata has worked alongside the world leader in ride-hailing business, supporting its growth and development. Through structured and responsive organization, Comdata’s teams are ready to assist this constantly growing global player
Companies are nowadays mobilized on managing customer journeys as a THE major differentiation actor, and driver of value creation. This becomes even more critical as the final customers are now empowered to easily communicate their satisfaction or dissati