Milan, 28 February 2019 - Comdata Group, the leading innovative global solution provider in Customer Operations, today announced the completion of its acquisition of PayCare from Nexi Group, the leader provider in payment solutions to support banking, insurance and financial institutions. At the same time as the agreement, Comdata signed a multi-year contract with Nexi for the provision of Customer Relationship Management services.
Comdata has acquired 100% of PayCare, a company specialising in the supply of frontline services for financial institutions. PayCare, characterised by a deep-rooted territorial presence in central Italy, represents excellence in the management of critical processes, such as POS assistance, and operates in support of credit card operations.
Massimo Canturi, Comdata Group CEO, said: "The high quality of services offered by PayCare is perfectly integrated with Comdata's offer for its customers in the financial sector. The Group, which provides customer management solutions at a global level, stands out for its strong ability to understand and meet customer needs through a broad portfolio of innovative tailor-made and highly effective solutions”.
With this transaction, Comdata further confirms the implementation of its strategic plan for Italy and its commitment to strengthen its services for financial operators, also thanks to the acquisition of the entire PayCare customer portfolio.
Comdata is aware of how, in a market in constant transformation such as the financial one, it is essential to offer customer care services based on the digitalization of management but, at the same time, to be able to keep the customer at the center of the relationship.
Comdata is a leading innovative global service provider in Customer Interaction and Process Management. We have been helping clients to maximise their customer value since 1987. Combining an international footprint with strong local expertise, our teams of over 50,000 passionate employees work in 30 languages across 4 continents and 22 countries.
We offer a full range of services, from outsourcing of customer interactions and processes to customer experience consulting – all achieved with a smart blend of people, process and technology. Headquartered in Milan, Comdata delivers global revenues of approximately €1Billion with more than 670 clients, including some of the biggest names in telecom, energy, banking, industry, retail and e-commerce.