The experience and customer relationship are facing unprecedented media coverage. Companies have never had so many opportunities to understand and analyze the actions of their prospects and customers
Stephanie Zanzucchi, Customer Feedback Director at Comdata Digital, explains that a major part of the move towards customer-centricity is based on Customer Feedback Management (CFM)
For the second year in a row, Comdata Morocco wins the Best Place to Work label.
The new digital scenario requires insurance companies to face a transformation process that not only affects business and corporate culture but also generates a new customer experience model.
There are different solutions that can help call centers to perform better: one of the most powerful is Speech Analytics.
Comdata Group strategies and prospects in the face of an evolving market driven by digital technology.
Vincent Placer, Comdata expert in Retail and e-commerce sector, shares his insights on the continued customer evolution and the need for a seamless experience
The italian newspaper Corriere della Sera shows how important customer experience is, and how externalization can turn into an accelerators for innovative technologies.
In big organizations like Engie, improving and adding automation into the Back Office can, indeed, improve effectiveness and efficiency.
In the digital era The customer is more than ever the central element of any commercial strategy.