Comdata in one minute

As close as possible to you

MC
"Shaping and achieving Excellence in customer interaction management”
Your customers are your most valuable assets. Therefore, achieving excellence in customer interaction management is key to most organizations. For us it is our passion and a constant ambition. The Digital Era is offering new ways to interact with customers, and new ways to manage the relationship itself, as well as the customer processes. It also brings complexity and raises the stakes in getting every interaction right – customers interact more, they are more aware, and they can be more vocal about their satisfaction and their frustrations. They are more important, and more empowered.  

Organizations can leverage external partnerships to accelerate the adoption of new technologies, new process excellence, and a better and more cost-effective front line – improving efficiency and quality. The right partner must be able to build the bridge between theory and reality. The ones who practice have the smartest insights. Such experience is critical to drive change but also to help form your vision, aim for the right goals, and   explore new horizons. At Comdata, that is the role we claim.

We are developing an international footprint to serve the needs of global players who want a consistent customer experience. Yet we also empower our local country organizations to optimally serve local champions with agility and tailored solutions – our teams are always close to yours.

Our services, from BPO to CRM, from contact centers to consulting, are focused on one goal: to help you increase the value of your customers. We create a smart blend of people, processes and technology.

And because we do not take things for granted, we are always looking to innovate, to find new insights and methodologies for improving ourselves, to achieve excellence, and to exceed your highest expectations.

Massimo Canturi
CEO Comdata Group

What Makes us Unique

daniel mccullough

Vision
In nowadays everchanging world, digital is reaching maturity and impacts all the sectors, which are reinventing themselves in the depth to adapt to this new reality. This new environment means customer interact more and they expect more in terms of experience with brands: Customer is King, Customer is everything.

Mission
Our services, from outsourcing of customer interactions and processes to customer experience consulting, are entirely focused on one goal: helping our client to maximise the customer value, by creating the smart blend of people, process and technology.  We are a special breed of business partners - we are makers: we think and do, we cherish both and that fruitful combination makes us better at our job. Our group combines an international footprint with a strong, decentralized, local expertise, to be as close as possible to our clients.

Ambition
We desire to transform the present as to design the future of both our clients’ businesses and our industry. Globally and in each country, we are present, we aim to be recognised as the market shaper in Customer Interaction & Process Management.

Our Values

values

  • We seek Excellence and we make things happen
  • We earn customer trust and build employee  loyalty every day
  • We believe in innovation as a mindset
  • We trust in an international team because  we embrace cultural diversity
  • We support the communities where we  work and live

Facts & Figures

facts and figures

 

Our Governance

The Code of Ethics contains a set of ethical and professional principles and values, such as the behavioural guidelines that the Comdata Group recognises, shares and applies at all levels.
The principles of the Code of Ethics are examples of the general obligations of diligence, fairness and loyalty that must qualify the performance of work performance and behavior in the workplace.

Comdata Group Code of Ethics - Ver 03 - 2019 7th May

In compliance with Legislative Decree 231/01, the company has also adopted an organisation, management and control model aimed at preventing the commission of crimes considered potentially applicable among those listed in the list of the law.

Our Certifications

The Comdata Group is provided with an integrated management system, in fact it concerns business management, information security (IT Security) and the continuity of operational activities (Business Continuity).
The Management System is certified in accordance with the UNI International Standards detailed below, with relative application areas. 

UNI EN ISO 9001:2015 - Company Management System 
The areas of application are: 

  • Design and outsourcing management of Inbound, Outbound and Help Desk Inbound Contact Center services (Front End services);  
  • Provision of services for the transformation of paper documents into digital documents and management of the related paper and IT archives;   
  • Training Services  
  • Design, development and maintenance of IT solutions  
  • Provision of Application Management, System Facility, Network Management and Service Desk services - Incident and Problem Management  
  • Services of reengineering and computerization of Business operating processes.  
  • Average Processing Time: Measurement, analysis and evaluation. Methodology of representation, step evaluation and structured and scientific measurement of process times.  
  • Maintenance of systems and products for corporate, small and medium enterprises and PA, supply of HW and SW  
  • Design and Delivery of Training Activities 

EA 33, 35, 37, 39 
PdF - UNI EN ISO 9001: 2015 Certificate
     > English version 

ISO 18295:2017 - Customer contact centres  
The areas of application are: 

  • Design and Delivery of services in Outsourcing of Contact Centers: Customer Care, Help-Desk, Outbound, Credit Management and Back-Office.  

EA 33, 35, 37, 39
Pdf - Certificate ISO 18295:2017
     > English version  

ISO 22301:2012 - Business Continuity Management 
Areas of Certification  

  • Design and outsourcing management of lnbound, Outbound and HelpDesk lnbound (Front End Services) Contact Center services and Back Office services. 
  • Normative Conservation Services, management of paper and computer files  
  • Design, development and maintenance of IT solutions. 

EA 33 35
Pdf Certified ISO 22301:2012
     > English version  

SO IEC 27001:2013 - Information Security Management System 
Areas of Certification  

  • Design, development and management of electronic storage of documents in replacement mode. 
  • Data center management (Backup service) 
  • Provision of Application Management, System Facility, Network Management and Service Desk services, lncident and Problem Management 
  • Maintenance of systems and products for 
  • Corporate, SME and PA, supply of hw and sw 
  • Process of reengineering and computerization of business operating processes 
  • Design, development and maintenance of IT solutions 

EA 33 35
For the Corsico, Rome - Via Alessandro Severo 246 and La Spezia Data Center offices.
Pdf - ISO/IEC 27001:2013 certified
     > English version  

The International Standard UNI/IEC 27001:2013 is recognized on the market and, commercially, represents a significant added value for companies.
The standard applies to Information Technology - Security Techniques - Information Security Management Systems. It defines the requirements for the setting up and management of the Information Security Management System that applies to: 

  • Logical Security - network, basic and application software, ICT technology platforms  
  • Physical safety - safe areas and continuity of installations  
  • Organizational Security - risk management, business continuity, training, awareness raising, security and improvement processes  

Global HQ

Comdata Group
Via Sebastiano Caboto, 1
20094 Corsico (MI) Italy
+39 02 414 99 31

Title
Contact us
Subtitle
Please, don't be shy. We would be pleased to help you!
Title
Join us
Subtitle
And let's shape tomorrow together!
Body

Comdata group combines passion for client satisfaction, a mindset on innovation driven technology