Customer Interaction & Process Management

In customer care, the level of recontact or ‘recall’ is a key indicator of customer satisfaction. Comdata has developed a smart algorithm to reduce recontact rate. The results: increase of the customer satisfaction and significative cost reduction.

People have written a lot about the impact of artificial intelligence (AI) on the customer experience (CX) - but so often there is a piece missing. Find out which one

For the past two years, Comdata has been working with Sanofi to simplify the pharmacist's customer journey

The NEAT has highlighted how Comdata stands out for the capacity to fully satisfy the clients needs in an industry facing a continuous evolution and stressed the significant experience that the Group has developed in the retail and CPG sectors.

For the second year in a row, Comdata Morocco wins the Best Place to Work label.

The new digital scenario requires insurance companies to face a transformation process that not only affects business and corporate culture but also generates a new customer experience model.

There are different solutions that can help call centers to perform better: one of the most powerful is Speech Analytics.

Vincent Placer, Comdata expert in Retail and e-commerce sector, shares his insights on the continued customer evolution and the need for a seamless experience