Comdata Group is the multinational partner of choice for BPO (Business Process Outsourcing) of Customer Operations industry in various sectors (Telecoms, energy utilities, banking & finance, insurance manufacturing, advanced retail, e-commerce). Founded in 1987, Comdata Group serves more than 550 clients in 15 countries, through a full range of channels via 75 operating centres globally, thanks to an international management team and a passionate workforce of more than 42,000 employees acting in 23 different languages.
Comdata Group is one of the leading European and Latin American players for the outsourcing of voice-based services such as contact center, help desk, and non-voice services such as back office, credit management, document management, and offers project management and technical skills for the implementation of solutions to achieve operational excellence.
In December 2015 The Carlyle Group, one of the largest Global Alternative Asset Management firm, acquired a majority stake in Comdata. In the last 18 months Comdata Group acquired other CRM-BPO providers in Turkey (Win), Spain/Latam (Digitex and Overtop Group), France (B2S – Izium Group) and a «spin off» in Italy (Wind Tre), creating a Top5 player in the European market.