The Automotive sector is facing a major shift due to the development of connected cars, globalization, and new expectations by consumers (care, financial services, insurance and technical assistance...).
OEMs and fleet owners have to rethink how they engage their customers, how drivers perceive cars, and how they value and consume additional services. These trends offer opportunities, but also present challenges to manufacturers’ relationships with their customers, and with their historical dealer networks.
We have a cutting-edge multi-channel customer service offer to help our clients serve their customers along the lifecycle and across the various touch points - from initial negotiations to after-sales support, to roadside assistance and to maintenance.
We are operating national and/or global multinational & multilingual solutions for top manufacturers in this sector. We design and operate for them tailor-made solutions to suit every specificity.