Back office processes is where customer support begins : inefficient or poorly designed processes lead to increased customer interactions, and dissatisfaction. We deliver complete end-to-end tailor-made solutions to manage customers claims and care requests. Workflow management optimisation, process control, automation, are the key drivers to insure rigor & efficiency on your back-office activities.
They are also one of the key levers to decreased customer relations costs, and increased customer satisfaction.
- Banking Center transactions
- Orchestration of complex processes involving multiple counter parts: Provisioning/Assurance Claims & Complaints management
- Post Sale Add, Move & Change
- Order Fulfilment
- Mail Room & Work Flow management
- Customer Databases Optimization
- Client Data / Contract management