Home > What we do >   Back Office

Back office processes is where customer support begins : inefficient or poorly designed processes lead to increased customer interactions, and dissatisfaction. We deliver complete end-to-end tailor-made solutions to manage customers claims and care requests. Workflow management optimisation, process control, automation, are the key drivers to insure rigor & efficiency on your back-office activities.

They are also one of the key levers to decreased customer relations costs, and increased customer satisfaction. 

  • Banking Center transactions
  • Orchestration of complex processes involving multiple counter parts: Provisioning/Assurance Claims & Complaints management
  • Post Sale Add, Move & Change
  • Order Fulfilment
  • Mail Room & Work Flow management
  • Customer Databases Optimization
  • Client Data / Contract management