Comdata Group to acquire CCA International and double presence in the french market
Comdata Group is pleased to announce it has signed a binding agreement to acquire Paris-based CCA International (CCAI) from LFPI Gestion. This follows on from the acquisition in 2017 of b2s, a French industry services player, which now operates as Comdata France and which will integrate CCAI into its operations. Comdata France is now a more significant important French industry player. This acquisition is expected to close in second quarter of this year subject to customary regulatory approval,
CCAI provides BPO services across 12 countries, with over a third of its revenues coming from non-French markets. The company also has a strong operational footprint, world-class customers - including important e-commerce players - and is led by a talented management team.
Comdata Group is now on track to deliver global revenues of approximately €1Billion this year with over €300m coming from operations in France. The company is committed to sustained growth and further expansion across the European BPO market and will leverage its scale & its distinctive range of services covering consumer experience consulting, customer engagement services, a suite of digital tools, as well as a strong offering in customer back-office outsourcing services. Following this acquisition, Comdata Group will be able to bring its capabilities, technologies and experiences to an even broader set of customers.
Massimo Canturi, Comdata Group CEO said: “We see exciting opportunities in the customer experience outsourcing market in France and are implementing our strategy to grow both organically and through selective targeted acquisitions. We believe strengthening our position in key geographies and enlarging our operational footprint into new countries such as the UK, Germany and Belgium, will help to better serve our global customer base. CCAI is a great addition to the Comdata Family.”
About Comdata Group:
Founded in 1987 with a unique and global service offering, Comdata Group – one of the major European actors on the BPO-CRM market - has a turnover of over €800m and has more than 550 customers, including the largest brands in telecom, energy, banking and finance, insurance, industry, retail and e-commerce.
Led by a recognized international team and with more than 42,000 passionate employees in Europe and Latin America, Comdata Group outsources customer services, call centers, assistance and non-voice services: back office, collection and documentation management. Comdata Group mobilizes its experts, technical and technological skills to achieve operational excellence and optimum efficiency.
In December 2015, The Carlyle Group acquired the majority stake in Comdata Group and supported its external growth with the acquisition of Digitex the same year, Overtop and b2s in 2017. b2S, now Comdata France, has been operating since 1996 and is part of the French Top 5. Its 6,000 employees at 13 production sites in France, Morocco and Madagascar have the most selective labels, particularly in terms of CSR and a customer satisfaction rate of more than 90%, one of the highest in the market.
About CCA International:
Founded in 1994 in France, CCA International is now one of the key players in Europe in outsourcing the customer experience. It has constantly developed through organic growth, acquisition of internal sites to its customers and acquisitions, 6 to date all successfully integrated - counts among its 120 clients top international brands. CCA International develops a multi-shore, digital and pan-European offer through 24 sites in 12 countries, its 6,600 employees are spread over the French territory, Morocco and the Indian Ocean - Mauritius and Madagascar - for Francophone offshore operations as well as than in 8 countries in Western Europe.
CCA holds the most demanding certifications in terms of safety, quality and human resources.
The group led by Patrick Dubreil and Marc Labarre achieved in 2017 164 million Euros in sales, growth of 13%.